SMS Terms of Service

1. Program Description

Greystone Mortgage sends informational and conversational SMS/text messages to individuals who have provided consent. Messages may include loan updates, application status, appointment reminders, and follow-up communications related to your inquiry or file.

2. Message Types

We send the following types of messages:

• Conversational: Direct back-and-forth communication with our team.
• Informational: Application status updates, appointment reminders, and file-related notices.

3. Consent

If you consent to receive informational and conversational SMS from Greystone Mortgage, you agree to receive informational and conversational SMS from us. Consent is not a condition of purchase or loan approval.

4. Fees & Frequency

• Message and data rates may apply based on your carrier plan.
• Messaging frequency may vary depending on your file status and communication needs.

5. Opt-Out & Support

• Reply STOP to opt-out at any time. You will receive one final confirmation message.
• Reply HELP for support. For additional assistance, contact us at (312) 741-4257 or admin@greystonemortgagebank.com.

6. Privacy & Sharing

No mobile information or SMS opt-in consent will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details on how we handle your information.

7. Liability

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier's network availability and terms.